NAB rebuilds with Lismore



Four months after floods swept through the northern NSW town Lismore, NAB is in the final stages of reconstructing its permanent branch in the heart of town, announcing it will reopen in mid-August.

The branch was destroyed in the floods on February 28, 2022, has undergone a major rebuild and will soon take over from NAB’s temporary ‘Bank in a Box’ which was set up in the immediate aftermath of the floods.

Visiting the Lismore branch on Wednesday as part of a northern NSW customer and colleague visit, NAB CEO Ross McEwan (pictured) said while a strong network of businesses, the council and community groups were helping to get the town through some of the worst times, ongoing support remained critical.  

“NAB has been part of the Lismore community for more than 140 years and we know it has a vibrant and historically strong local economy,” McEwan said. “Providing a temporary branch and committing to a rebuild was a quick and vital decision that reflects our commitment to being there for Australians before, during and after natural disasters.”

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NAB re-established banking and cash services in Lismore by deploying its ‘Bank in a Box’ on March 07 following the peak of the February and March 2022 flood disaster.

The temporary bank was fully operational on March 09 in Clyde Campbell/Browns Creek Carpark and was later relocated to higher ground at Southern Cross University as flood waters rose again.

McEwan said he was proud of the support the NAB team provided right across NSW and Queensland, including $4.7 million in disaster relief funding over three months.  

“There’s still a long way to go rebuilding lives, homes and businesses,” he said. “Thousands of our customers have been hit hard and need ongoing support from government, banks and the wider community.”

Read more: NAB reaches out to flood-affected customers

In the past week, further flooding events in NSW have again tested the resilience of communities. On July 11, NAB announced additional financial relief including grants of $1,000 for emergency expenses for customers and colleagues.

NAB Ready Together – a program to support Australians before, during and after natural disasters – provided more than $4.7 million in disaster relief funding through activities including emergency grants, nabtrade day, GIVIT matched donations and an AFL fundraiser. Funds helped to support impacted customers, colleagues and communities, including emergency services personnel on the front line of the flood response.


NAB is encouraging its customers who were impacted by the latest floods to call 1300 308 132 or to go to NAB’s Disaster and Crisis support page for further information on how to get assistance.